Return and Refund Policy for GeonGangMi.com
Last updated: [28/11/2023]
Thank you for shopping with GeonGangMi.com. We appreciate your trust in our products and services. Please read this policy carefully before making a purchase.
- Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to GeonGangMi (M) Sdn Bhd.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to GeonGangMi (M) Sdn Bhd, accessible from GeonGangMi.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Returns
2.1 Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unopened and unused
- In the same condition as when received
- In the original packaging
- Products returned must be exactly the same as purchased, and not allowed to be products purchased earlier.
2.2 Time Frame for Returns
- Returns must be made within 7 days from the date of purchase. Returns requested after this period may not be accepted.
2.3 Late or Missing Returns
If your return is not received within the specified time frame or if there are items missing from your return, we may not be able to process your refund.
2.4 Return Process
To initiate a return, please use the “Contact Us” form on GeonGangMi.com. Provide your order number and details about the product you would like to return. Our customer support team will guide you through the return process.
2.5 Return Shipping
- Customers are responsible for the return shipping fee, which is to be borne by the member/customer.
- Refunds
3.1 Inspection
All returned items will be inspected. We reserve the right to refuse a refund if the returned items do not meet our return policy criteria.
3.2 Refund Method
- Refunds will be processed to the original method of payment unless otherwise specified. Allow 30 days for the refund to be reflected in your account.
3.3 Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 3 days of receiving the product, along with photos and a detailed description of the issue.
- We will either replace the damaged/defective item or issue a refund, as determined by our customer support team.
- Additional Policies
4.1 Commission Deduction
- Commission paid out will be deducted from the next cycle.
4.2 Branch-Specific Returns
- Products must be returned to the same branch where they were purchased.
4.3 Partial Refund
- A product returned will only be refunded at 70% of the purchase price.
4.4 Products with Discounts or Vouchers
- Products purchased with discounts or cash vouchers are not allowed to be returned.
- Changes to this Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
Customize the policy further based on your specific business requirements and legal considerations. Always strive for transparency and clarity to ensure a positive customer experience.
